Terms of service

General Information

Welcome to CleanBags.org, operated by CleanBags I/S.
By using our website or placing an order, you agree to these Terms & Conditions.

Company Information:
CleanBags I/S
Bramslykkevej 47, 1. th
2500 Valby, Denmark
Email: support@cleanbags.org
Website: www.cleanbags.org

Prices & Payment

All prices are listed in USD (or MYR) and include applicable taxes unless otherwise stated.
We reserve the right to update prices at any time.
Payment can be made securely using major credit/debit cards or PayPal.
No payment will be charged until your order is shipped.

Shipping & Delivery

We deliver worldwide, including Malaysia.
Orders are usually processed within 1–3 business days.
Delivery time depends on your location and chosen shipping option.

You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.
Shipping fees are calculated at checkout.

Warranty

All products are covered by a 2-year warranty against manufacturing defects.
This does not cover normal wear and tear or damage caused by misuse.

If you experience a defect, please contact suppot@cleanbags.org with your order number and photos of the issue.
We will offer a repair, replacement, or refund depending on the situation.

💸 Refund & Return Policy

30-Day Satisfaction Guarantee

We want you to be 100% happy with your CleanBags purchase.
If you’re not satisfied, you can return your item within 30 days of receiving it — no questions asked.

How to Request a Refund

  1. Contact us at support@cleanbags.org within 30 days of receiving your order.

  2. We’ll send you return instructions and the correct return address.

  3. Return the item in its original packaging and condition.

Once we receive your return, we’ll process your refund within 5–7 business days.
Refunds are made to the same payment method used for your purchase.

Return Shipping

Return shipping costs are paid by the customer unless:

  • The item arrived damaged or defective, or

  • The wrong item was received

If that happens, we’ll cover the return shipping.

Non-Returnable Items

For hygiene and safety reasons, used or damaged items cannot be returned unless they were faulty upon arrival.

🔒 Privacy Policy

1. Introduction

At CleanBags, your privacy is important to us.
This policy explains how we collect, use, and protect your personal information when you use our website.

2. Information We Collect

We collect:

  • Name, email, phone number, address, and payment details

  • Device and browsing data (such as IP address and pages visited)

Payment details are processed securely through trusted third-party providers.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and services

  • Send marketing updates (only if you have subscribed)

We never sell or rent your personal information.

4. Data Protection

Your data is stored securely and only accessible to authorized personnel.
We use industry-standard encryption to protect your information.

5. Cookies

We use cookies to improve your browsing experience and analyze traffic.
You can disable cookies in your browser settings at any time.

6. Your Rights

You may:

  • Request access, correction, or deletion of your personal data

  • Withdraw consent for marketing communications at any time

To make a request, email us at support@cleanbags.org.

7. Contact

For any questions about our Terms, Privacy, or Refund Policy, please contact:
📧 support@cleanbags.org
🌐 www.cleanbags.org